Can you help with design and artwork?
Yes, our in-house design team can assist you with creating or refining your artwork to ensure it looks perfect on your chosen products.
What is the minimum order quantity (MOQ)?
The MOQ varies depending on the product and customization options. Typically, it ranges from 25 to 100 pieces, but we can work with you to find a solution that fits your needs.
What are your lead times for production and delivery?
Lead times vary based on the product and order size. Standard production times are usually between 2 to 4 weeks, plus shipping time. Rush services are also available for tight deadlines.
Can I see a sample before placing a large order?
Yes, we can provide product samples. Some samples may be free, while others might incur a small fee. This ensures you are completely satisfied with your choice before proceeding with a full order.
Read more about he Samples Policies here: Terms & Conditions
What customization options do you offer?
We offer various customization options, including screen printing, embroidery, engraving, digital printing, heat transfer, and more. Each method has its unique benefits and is suitable for different types of products.
How do I provide my artwork for customization?
You can email us your artwork in formats such as AI, EPS, PDF. Or, if the file is too large to email it, you can use one of the free File Transfer websites as: We transfer (https://wetransfer.com/) If you need assistance, our design team can help you convert or create the necessary files.
What are your payment terms?
We typically require a deposit or full payment upfront, depending on the order size and customization level. As payment method we prefer bank transfer. We also accept Visa and MasterCard which are processed by Stripe. Paying by Credit Card incurs a processing fee. This processing fee will be added to your invoice.
If we are paying by Credit Card will you keep the card details on file?
No. We do not have access to your Credit Card details. Credit Card transaction are processed by Stripe.
Do you offer bulk discounts?
Yes, we offer volume discounts for larger orders. The more you order, the more you save. Contact us for a customized quote based on your specific needs.
What if I have a problem with my order?
Customer satisfaction is our top priority. If you encounter any issues with your order, please contact us immediately. We will work with you to resolve any problems and ensure you are happy with the final product.
Do you ship internationally?
No, we only serve the Australian market
Are your products eco-friendly?
We offer a selection of eco-friendly promotional products made from sustainable materials. Let us know if you’re interested in environmentally friendly options, and we’ll provide you with suitable choices.
What is your return and refund policy?
Customized products are typically non-returnable unless there is a defect or error on our part. Please review your proof carefully before approval. If there is an issue with your order, contact us, and we will address it promptly.
You can find more info about the refund policies here: Terms & Conditions
Do you offer any guarantees?
We stand behind the quality of our products and services. If you are not satisfied with your order, we will work with you to make it right. Your satisfaction is our guarantee.
Can I mix and match different products in my order?
Yes, you can mix and match different products as long as the total order meets the minimum order quantity. This allows you to create a diverse range of promotional items.
What file formats do you accept for artwork?
We accept artwork files in AI, EPS, PDF, and high-resolution JPEG/PNG formats. Our design team can also assist with converting or creating files if needed.
Do you offer rush production services?
Yes, we offer rush production services for clients with tight deadlines. Contact us with your specific needs, and we’ll do our best to accommodate your schedule.
Can I get a digital proof before production?
Yes, we provide digital proofs for your approval before proceeding with production. This ensures that the design meets your expectations.
Do you keep my artwork on file for future orders?
Yes, we keep your artwork on file to make reordering easy and efficient. This allows for quick turnaround times on repeat orders.
What are your shipping options?
To deliver your project we use couriers. Couriers do not deliver to PO Boxes so we will need a physical address. We can work with you to choose the best option based on your timeline and budget.
Can you create custom packaging for my order?
Yes, we offer custom packaging options to enhance the presentation of your promotional products. Contact us to discuss your specific needs.
How long will it take to receive my order?
Standard production times are usually between 2 to 4 weeks, plus shipping time. We also offer rush services for faster delivery if needed. There is also an option of next day despatch which involves preordering your branded products, we hold the stock and despatch when ordered. Contact us for more details.
Can I order a smaller quantity than the minimum order quantity?
While we have minimum order quantities, we can sometimes accommodate smaller orders depending on the product and customization requirements. Contact us to discuss your needs.
Are there any setup fees for customization?
Setup fees vary based on the product and customization method. We will provide a detailed quote that includes any setup fees before you place your order.
Can you match my brand's specific colors?
Yes, we can match your brand’s specific colors using Pantone color matching. Provide us with the Pantone color codes, and we’ll ensure accurate color reproduction.
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Do you offer fulfillment and distribution services?
Yes, we offer fulfillment and distribution services to help you manage your promotional campaigns efficiently. We can handle storage, packaging, and shipping directly to your recipients.
Are there any hidden costs I should be aware of?
We provide transparent pricing with no hidden costs. Any additional fees, such as setup or shipping fees, will be clearly communicated upfront.
How do you ensure the quality of your products?
We have strict quality control processes in place to ensure that all products meet our high standards. Each item is carefully inspected before shipping.
Can I cancel or change my order after it has been placed?
Once an order has been placed and artwork approved your project will go to production. However, we understand that changes may be necessary. Please contact us as soon as possible if you need to cancel or change your order. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible once production has begun.
Can you create a custom product that is not listed on your ebsite or in your catalog?
Yes, we can create custom products tailored to your specific needs, even if they are not listed in our catalog. Please contact us with your idea or requirements, and our team will work with you to develop a unique product that meets your specifications.
What is your policy on defective or damaged items?
We strive to deliver high-quality products, but if you receive any defective or damaged items, please contact us immediately. Our policy is to replace or refund any items that are defective or damaged upon receipt. We will work with you to resolve the issue quickly and to your satisfaction.
Read more in our Terms & Condition
What are your opening hours?
We are open Monday to Friday from 6:00 am to 18:00 pm. If there are urgent projects we are also available Saturday mornings from 8:00 am to 13:00 pm. Sydney time.
Where are you located?
We are located in Glendenning, NSW, Australia but we service the whole Australia